Refund & Return Policy — fibzzy

Eligibility for Return/Exchange

• You received the wrong product or size due to an error on our part.

• The product has a manufacturing defect.

• The product was damaged during delivery.

• The product does not match the product ordered, subject to verification.

Return Conditions

• Please contact us within 7 days of receiving your order.

• The product must be unused, unworn and unwashed.

• The original tags, labels and packaging should remain attached/intact.

• The product must be returned in its original condition.

• Proof of purchase/order details may be required.

Change of Mind / Size Issues

• If you ordered the wrong size or simply changed your mind, an exchange may be considered subject to product availability and applicable delivery charges.

• We recommend checking the size chart carefully before placing your order.

Sale & Clearance Items

• Products purchased during a sale or clearance promotion may be subject to special return/exchange conditions.

• Unless otherwise stated on the product or promotion page, clearance items may be non-returnable/non-exchangeable.

Refunds

• Where a refund is approved, the refund will be processed through the applicable payment method and may take additional time depending on the payment provider or bank.

• For Cash on Delivery orders, we may require additional information to process an eligible refund.

Return Shipping

• If the return is due to an error by fibzzy, such as receiving the wrong or defective product, fibzzy may bear the applicable return shipping cost.

• For customer-requested exchanges, size changes, or change-of-mind returns, applicable shipping charges may be payable by the customer.

How to Request a Return

To request a return or exchange, please contact fibzzy with:

• Order number

• Customer name and contact number

• Product details

• Reason for return

• Clear photographs/videos where applicable

Important: Please do not send a product back before receiving return instructions from fibzzy.

3. Terms & Conditions

Welcome to fibzzy. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions.

1. Products

fibzzy offers casual clothing products including jeans, trousers, T-shirts, polos, sweatshirts and hoodies. We make reasonable efforts to ensure that product descriptions, photographs, colours and measurements are accurate. However, slight variations in colour, texture, stitching or appearance may occur due to photography, lighting, screen settings and manufacturing characteristics.

2. Product Availability

All products are subject to availability. If an ordered product becomes unavailable, fibzzy may contact the customer regarding an alternative product, order modification, or applicable refund.

3. Pricing

Prices displayed on the website are subject to change without prior notice. Promotional offers, discounts and clearance-sale prices may be available for limited periods and may be subject to specific terms.

4. Orders

Submitting an order through the website constitutes a request to purchase the selected products. fibzzy reserves the right to verify or cancel an order where necessary, including in cases of incorrect pricing, product unavailability, suspected fraudulent activity, or inaccurate customer information.

5. Customer Information

Customers are responsible for providing accurate name, delivery address, contact number, email address where applicable, product size and other order information. fibzzy will not be responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

6. Delivery

Delivery times are estimates and may vary due to courier delays, weather, public holidays, high order volumes, or circumstances beyond our reasonable control. Customers should ensure that someone is available to receive the order at the provided delivery address.

7. Cash on Delivery

For Cash on Delivery orders, customers are expected to accept and pay for the order when delivered. Repeated refusal of confirmed orders or misuse of the Cash on Delivery service may result in restrictions on future orders.

8. Returns & Exchanges

Returns and exchanges are governed by our Refund & Return Policy, which forms part of these Terms & Conditions.

9. Promotions & Discounts

Discounts and promotional offers cannot necessarily be combined unless expressly stated. fibzzy reserves the right to modify, extend or withdraw promotional offers according to the applicable promotion terms.

10. Website Content

All website content, including photographs, logos, product descriptions, graphics, text and branding, is intended for use on the fibzzy website and may not be copied, reproduced, modified or commercially used without permission.

11. Privacy

Customer information submitted through the website may be used for order processing, delivery, customer support and other legitimate business purposes. Personal information will be handled in accordance with our applicable privacy practices.

12. Website Availability

fibzzy aims to keep the website available and accurate but does not guarantee that the website will always operate without interruption, errors or technical problems.

13. Changes to Terms

fibzzy reserves the right to update these Terms & Conditions from time to time. Updated terms will become effective when published on the website.

14. Contact

For questions regarding orders, returns, products or these Terms & Conditions, please contact fibzzy through the contact information provided on our website.

Website: www.fibzzy.com
fibzzy — House of Premium Clothing